Privacy Policy

1. Information we collect

• Contact details you provide, such as your name and email address, when you submit a service request or create an account.
• Project details you include in your message to us.
• Account and membership data, including your AIR Plus subscription status.
• Payment information processed by Stripe. We receive limited billing metadata but never your full card number.
• Basic technical data such as your browser type and interactions, used to keep the site secure and functional.

2. How we use your information

• To respond to your inquiries and provide the services you request.
• To operate, maintain, and improve the AIR website and services.
• To process AIR Plus subscriptions and manage billing.
• To send transactional emails, such as request confirmations and membership updates.
• To protect against fraud, abuse, and security threats.

3. How we share information

We do not sell your personal information. We share data only with service providers who help us operate, such as Stripe for payments, our email provider for transactional messages, and our hosting and database providers — all bound by confidentiality obligations.

4. Service providers

• Stripe — payment processing for AIR Plus.
• Resend — transactional email delivery.
• Vercel and Neon — hosting and database infrastructure.
• Discord — where notifications about your request may be routed to our team.

5. Data retention

We keep your information for as long as needed to provide our services and for legitimate business or legal purposes. You can request deletion of your data at any time, subject to obligations that require us to retain certain records.

6. Your rights

• Access, correct, or delete the personal information we hold about you.
• Object to or restrict certain processing of your data.
• Cancel your AIR Plus membership at any time through the billing portal.
• Contact us to exercise any of these rights.

7. Security

We use industry-standard measures to protect your information, including encrypted connections and secure payment processing. No method of transmission over the internet is completely secure, but we work to safeguard your data.

8. Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them.

9. Changes to this policy

We may update this Privacy Policy periodically. Material changes will be reflected by updating the “Last updated” date above.

10. Contact

For privacy questions or data requests, reach out through our contact page or Discord community.